Personal and business Coach
Leading with passion
Supporting Emotionally Healthy Leadership in Today’s World
In today’s fast-paced and often virtual workplace, leaders are steering through uncharted emotional waters. Hybrid and digital environments, while offering flexibility, can also stir up emotional burnout, disconnection, reactive decision-making, weakened boundaries, and a noticeable drift from relational presence.
Many leaders, both in corporate and ministry spaces, often captain the ship for their teams while quietly weathering their own internal storms. This dual burden can cloud clarity and weaken their ability to lead with steady confidence and compassionate presence. Over time, unspoken feelings—like anxiety, loneliness, or imposter syndrome—can become hidden currents, eroding emotional intelligence and leaving leaders operating in survival mode rather than charting a bold and purposeful course.
My work focuses on partnering with leaders to build proactive and sustainable models for emotional well-being in the workplace. Through regularly scheduled coaching sessions, I provide a safe harbor—a consistent space for leaders to rest, reflect, and realign—so they can return to the helm with greater resilience and presence.
I speak often to the realities of hybrid and remote work: emotional drift, diminished empathy, difficulty navigating conflict, and the challenge of truly listening. Unclear signals can cause misunderstandings, and digital communication at work can lead to people suddenly stopping responses and leaving issues unresolved. Staying emotionally connected in a virtual environment requires intention, attention, and regular effort to stay on track.
Some common leadership challenges I help address include:
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Conflict avoidance and miscommunication
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Emotional burnout and overwhelm
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Cross-generational tensions
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Building a culture of emotional care
When these challenges are met head-on, teams experience greater alignment, stronger relationships, and smoother progress toward their shared horizon. I work with leaders across business, non-profits, and ministries to raise emotional intelligence (EQ) and foster healthy, purpose-driven cultures.
Defined goals and measurable outcomes act as our navigational tools. Whether working one-on-one or with a team, I help track progress and ensure that your course stays true to both personal and organizational vision.
Being a leader today—whether in business, ministry, or life—means holding the compass that can guide others through complexity toward transformation. It’s why I’ve chosen coaching as my profession. I’m passionate about coming alongside leaders as they strengthen clarity, emotional capacity, and impact.
If you’re ready to take the next step, I’d be honored to come aboard as your partner in this journey. Together, we can chart a meaningful course—for you, your team, and the people you serve.
Marcel Proust
” The real voyage of discovery consists not in seeking new landscapes but in having new eyes”
Harnessing Emotions for energy and goals
Emotions are no longer a taboo topic in the workplace; instead, they are a vital source of energy and insight that can propel teams forward. When organizations create spaces where staff feel safe to understand and express their emotions, they foster greater emotional literacy—an essential ingredient for stronger communication, collaboration, and resilience.
Using emotional intelligence (EQ) tools equips individuals to manage stress, navigate conflicts effectively, and maintain focus under pressure. This emotional awareness boosts personal well-being and sharpens decision-making, cultivating a more inclusive and supportive work environment.
For companies, ministries, and leaders, coaching is a powerful resource to develop these skills. Through coaching, individuals gain clarity, build self-awareness, and learn practical ways to apply EQ daily. This process not only enhances team dynamics but also accelerates progress toward strategic goals, aligning everyone around a shared vision.
By harnessing emotions thoughtfully, organizations unlock untapped energy and potential—creating healthier workplaces, stronger leadership, and a clear path to success.
What does your team need right now
How effectively does your team handle conflict or disagreements?
How would you describe your team’s ability to recognize and manage their own emotions during stressful situations?
What support or development do you think your team needs to strengthen their emotional intelligence?
How effectively does your team handle conflict or disagreements?
How would you describe your team’s ability to recognize and manage their own emotions during stressful situations?
What support or development do you think your team needs to strengthen their emotional intelligence?
Coaching is a proven tool for leaders seeking breakthroughs within their teams and for creating an environment where employees can thrive and grow.
It is also a powerful resource for individuals looking for a safe, supportive space to explore their vision, prepare for challenges, or navigate transitions. Coaching helps transform you into the person you aspire to be, guiding you through obstacles and empowering you to achieve your goals
EQ workshops
These workshops are designed to demystify the often-taboo topic of emotions, offering a safe and supportive space for individuals to explore and harness their emotional intelligence. Whether you’re seeking a deeper understanding of your own emotions or eager to cultivate essential soft skills in the workplace, these sessions provide invaluable insights.
For individuals, it’s an opportunity to delve into what truly matters and gain clarity on navigating life’s complexities with emotional wisdom. And for team leaders, these workshops offer a practical framework for developing crucial soft skills that foster collaboration and cohesion within teams.
To enrich the workshop experience, participants have the option to incorporate various assessments, enhancing the depth and effectiveness of the material covered. Let’s embark on this journey of emotional discovery and growth together.
lEADING With Passion
When I search for the qualities most desired in a leader, the following attributes consistently emerge:
What do leaders do?
- Set goals: Leaders establish clear goals for their team to work towards.
- Make decisions: Leaders make sound decisions that guide their team toward success.
- Provide direction: Leaders motivate, encourage, and inspire their team to take meaningful action.
- Build relationships: Leaders foster collaboration and open communication by building strong relationships with their team.
- Support team members: Leaders provide guidance and support, being attentive to the needs of their team.
What are some qualities of good leaders?
- Self-aware: Good leaders prioritize self-awareness and personal development.
- Ethical: Good leaders maintain a strong sense of ethics and social responsibility.
- Integrity: Good leaders uphold strong moral principles and consistently do the right thing.
- Humble: Good leaders empower others by remaining humble.
- Authentic: Good leaders are true to themselves, presenting a consistent and genuine presence.
Balancing these attributes can be a challenge. What sets some leaders apart, however, is the passion they bring to their leadership. But is that passion easily accessible for their team, or is it buried beneath the weight of responsibilities and day-to-day demands?
I offer coaching packages specifically designed for leaders and their teams to regain focus and restore balance, allowing passion to shine through once again in the workplace.
Leadership Coaching Packages:
- Leadership Time-Out: A time for leaders to reset and regain focus with ongoing support and accountability.
- Find Your Focus/Team Building: Coaching for groups of ten or more to align and inspire action.
- Work Relationship Coaching for Morale: Coaching designed to boost team morale and strengthen interpersonal relationships.
- EQ (Emotional Intelligence) Assessments: Tailored assessments for staff to create a healthier, more collaborative work environment.
Let’s work together to reignite the passion in your leadership and create a thriving, engaged workplace
Are you an entreprenuer?
I offer business coaching for individuals who are ready to develop a strategic business plan and take actionable steps toward building their company.
Our coaching process begins by exploring your goals and dreams for the new business. From there, we conduct a SWOT analysis, helping you assess your strengths, weaknesses, opportunities, and threats, which is critical for gaining clarity and direction.
The coaching process is structured over the course of a month, with weekly sessions to establish momentum. After that, we transition t monthly coaching sessions with regular check-ins to ensure continued progress.
As we work through the business development process, we may also focus on personal development, building the confidence and mindset necessary to take decisive action and achieve your goals. You will remain in control of setting your goals, and I will help keep the process on track, ensuring steady forward movement.
My Philosophy
Together We Will explore
Exploration, as defined by the dictionary, is the act of journeying into unfamiliar territory to acquaint oneself with it. In coaching, we cultivate the ability to become comfortable in unfamiliar waters—because that’s often where the most meaningful breakthroughs occur.
During our coaching sessions, we set out on purposeful journeys of exploration, diving into the ideas, challenges, and aspirations you wish to navigate. Together, we build solid pathways toward real, lasting progress—whether it’s confronting limiting beliefs or developing new capabilities.
My approach goes beyond just external achievements; we take time to explore your inner landscape—uncovering what matters most to you: your values, strengths, and worldview. You determine the pace and set the destination, while I offer steady guidance along the way, ensuring you’re charting a course that stays true to what you care about most.
At its core, exploration is the foundation of our coaching journey—a space where curiosity fuels momentum, and meaningful transformation can unfold
Why Choose Crosspoint Life Coaching
Nilsa is a Certified Life and Business Coach and Emotional Intelligence Assessor
Testimonials
“I was recently invited to attend a workshop through my Ladies Group lead by Nilsa Hagan and Lori Freemire. The central theme was “Purpose” and I found the session both thought provoking and encouraging.
It caused me to examine what I felt like was my God-given purpose in life and also to revisit my dreams and goals.
I’ve always been a dreamer and I have seen so many of them become reality when I pursued them.
The session helped with discovering and chasing down purpose.
I really enjoyed it, Nilsa and Lori were just wonderful!” Sherri Estes with Creative Capital
“What was most helpful was the idea that I still have so much to give of myself. Ibegan to feel I’ve already peaked professionally in my life. I have so many ideas, but havn’t been able to pin down my next big thing.” Tanya M
“Nilsa is a caring coach that helped me personally navigate through emotions, grief and reach goals toward wellness. She also is very skilled at emotional intelligence and literacy, and taught a group of women at the recovery center I work at, Lightway Recovery, on this subject for well over a year. She is very skilled in her field, and I highly recommend her!”
Brianne Yost
“Nilsa at Crosspoint is amazing at what she does and very easy to talk to. I highly recommend her coaching.”
Amy Harmon
“Nilsa in a highly-intuitive coach who helps her clients bring out their best in order to be their God-given best. “
Lori Freemire
“Nilsa creates a safe place for me to share what I’m feeling and my emotions. I felt a weight lift off of me after one of our conversations, in particular. It’s wonderful to have such a Godly woman to talk to, to help me work through, and bring to the surface those things that I’ve been holding on to, and that have been holding me back. I’m so grateful that she is my coach.”
Dawn
“Connecting with Nilsa is a joy. Her upbeat, encouraging attitude will help you reach the goals you have for your future and overcome whatever obstacles stand in your way. “
Wanda Patrick
Nilsa is an amazing life coach, and working with her the past few months has had a very positive impact in my life. I’ve struggled for many years with depression, anxiety, and social connections. The past year was especially difficult, after moving again for work, and then dealing with a lot of uncertainties. I reached out to Nilsa, and I’m so thankful I did. She listened to how I was feeling, asked me what I wanted to accomplish, and then helped me identify my strengths, along with actions I could take to reach my goals. Since then, I’ve become more proactive in taking care of my mind, body, and spirit, and I’ve developed a number of new friendships with my coworkers and peers. This has reduced the depression and anxiety a lot, and has given me much more confidence. Nilsa has helped to keep me accountable, and she’s been super encouraging and empowering. If you’re looking for a life coach, I highly recommend reaching out to her.
Katie E.
Nilsa’s Life Coaching Blog
My Story of entreprenurship, life, family, and faith
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